Refund policy
Returns
We are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 60-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at help@northair.shop
Our 60-day return policy means you have 60 days after receiving your item to request a return.
To be eligible for a return, the item must:
- Be unused, in original condition, and in its original packaging
- Include proof of purchase (receipt or order number)
Non-Returnable Items
- Gift cards
- Items marked “Final Sale”
- Downloadable/digital products
Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, email us at help@northair.shop
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For your protection, we recommend using a trackable shipping service.
Questions?
Contact us anytime at help@northair.shop